Terms & Conditions

Welcome to Shukla Store! Please read these Terms and Conditions (“Terms”) carefully before using our website www.shuklaemart.com (“Site”). By accessing or using the Site, you agree to be bound by these Terms.

1. About Us

Shukla Store is an online platform where customers can place food orders directly through our Site. We manage both order processing and delivery services.

2. Ordering & Delivery

3. Payments

4. Cancellations & Refunds

5. Food Quality

Shukla Store is not responsible for the quality, taste, hygiene, or safety of the food. Food-related complaints should be addressed directly with the respective restaurant.

6. User Data & Privacy

7. Commissions & Restaurant Payments

Payments to restaurants are made after deducting privately agreed commission rates. Commission details remain confidential.

8. Intellectual Property

All content on the Site, including logos, menus, graphics, and software, is the property of Shukla Store or its partners. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

Shukla Store shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our Site or services. We are not responsible for issues beyond our reasonable control, including delays from restaurants or delivery partners.

10. Changes to Terms

We may revise these Terms at any time. Continued use of the Site indicates acceptance of the updated Terms.

11. Contact Information

For support or queries, contact us at [Your Contact Email / Phone].

Additional Clauses

12. User Eligibility

13. Account Security

Users are responsible for safeguarding their account credentials. Accounts involved in abusive, harmful, or violent behavior may be suspended or terminated.

14. Dispute Resolution

Disputes should be resolved through direct communication. Unresolved matters may be escalated to the local police station in Nanpara, Bahraich. Legal proceedings, if necessary, will take place in Nanpara, Bahraich district courts.

15. Force Majeure

We are not liable for disruptions due to uncontrollable events such as natural disasters, strikes, or internet outages.

16. Third-Party Services & Anti-Fraud

We are not responsible for third-party services like payment gateways or delivery partners. Fraudulent activities will lead to wallet forfeiture, no refunds, and possible legal action.

17. User-Generated Content

Users may submit reviews and feedback, which must be appropriate and constructive. We reserve the right to remove content violating these guidelines.

18. Promotions & Offers

Discounts and offers are provided at the sole discretion of Shukla Store and may be granted to selected users.

19. Service Modifications

We may modify, add, or remove any features, products, or services at any time without prior notice.

20. Indemnification

Users agree to indemnify and hold Shukla Store harmless against any claims, damages, or losses arising from misuse of our services.

Thank you for choosing Shukla Store!